Frequently Asked Questions

How do we start a fundraiser with Tom-Wat?
Call us at 1-800-243-9250 (Monday – Friday, 8:00AM-5:00PM EST) to speak with a Customer Service Specialist who can answer all your questions and help you get started.

How long will it take to receive the sales materials we need to conduct a fundraiser?
All orders for sales materials are shipped within one business day. Depending on your location, it can take up to 5 days to receive the materials.

How many people are required to participate in the fundraiser?
There is no minimum number of participants required. However, our Customer Service Specialists can recommend a program that is best suited for the size of your group.

How long should a typical fundraiser last?
We recommend a two-week selling period.

Do we have to pay for the catalogs?
There is never a charge for fundraising materials to groups that complete their fundraiser. However, groups that do not submit a fundraiser order will be billed for the catalogs and handling.

Is there a sales tax on the orders?
Most non-profit groups (schools, scouts, church groups, etc) are exempt from sales tax. Only your state tax department can tell you that for sure.

How do the new Federal and State Nutritional Guidelines (wellness policies) effect school fundraising? 
To date, no state restricts fundraising candy sales intended for sale and consumption off school grounds.  Nevertheless, Tom-Wat offers it's Fall and Spring fundraising catalogs both with and without candy. If you want to conduct a fundraising catalog sale, but are reluctant to include candy, we have your solution.

Should students (sellers) collect the money when they take the order or wait until they deliver the products?
We suggest that you collect the money when the order is taken. This simplifies (and speeds up) the process and makes your profit readily available to you.

Do we have to send our payment in with the order?
No. As long as you have signed and returned your Fundraising Contract, you will have 30 days to pay your invoice. Note: the Contract must be signed by the school principal (if applicable) or one other individual willing to accept financial responsibility for the project.

How long will it take for products to arrive?
The products will arrive within two weeks of our receiving your order. (Usually much sooner)

Do I have to separate the orders myself?
No. For our catalog programs, orders are packed and labeled for individual sellers. No time consuming sorting!

What is the school’s or group’s profit?
Profits vary dependent on the fundraising program and the size of the order. See Profit Guides
on program pages.

Do we have to pay for shipping?
In most cases, no. Shipping is free on all catalog fundraising programs and Lollipop programs. (A one-time packing/handling fee of just $20.00 applies) Shipping on Cookie Dough programs is free as long as you order at least 72 tins. Shipping on Auntie Anne's program is free as long as you order at least 96 kits.

What happens if an item is damaged or broken?
Call us at 1-800-243-9250 and we’ll be happy to ship out a replacement or credit your account…whichever you prefer.

How do we submit our order?
Mail the order to us in the large white postage-paid (free) envelope that came in the leader packet with your catalog shipment.

Can orders be faxed or emailed?
Yes, our fax number is (203) 732-7836. Always call or email us to confirm that we have received your order.